PO box 129, Browns Plains QLD 4118

Hours of operation:

Monday-Thursday 9am-5pm

Friday 9am-2pm

Warhouse access by appointment only

Please call: 0409 312 559 to arrange a time

Frequently Asked Questions

Here is a list of frequently asked questions from our customers. If you don’t see an answer to your question here, please feel free to contact us.

Shipping online

I am having difficulty ordering online. What can I do?

Either phone, or email your order and we can assist you.

I don’t have a credit card. What other options can I use for payment?

Electronic transfer, Direct Deposit, Cash, or Paypal Order, simply contact us via email sales@customtruck4wd.com.au to organize alternative payment. We will contact you via email or telephone to organize the completion of your order.

Do I have to pay GST? (Australian Goods & Services Tax)

All products/goods sold in Australia are subject to GST, which is included in quoted prices.

Can I exchange/refund items?

Provided the goods have not been fitted or altered and are with the original packaging, they can be exchanged or refunded, but a restocking fee applies.


How do I work out the size of my truck bed?

Measure from the inside of the bulkhead to the inside of the tailgate.

How do I work out the size of my wheels?

Measure from the point the tyre mounts onto the rim to the opposite side of the wheel.

How do I measure the stud pattern of my wheels?

Measure the imaginary circle diameter which passes through the centre of the wheel studs and note the number of the studs.


When can I expect delivery of my order?

Depending on location within Australia, most places delivery will be within 3-4 days.Email confirmation of Delivery will advise you, when dispatched.

Do I have to pay import duty/customs taxes?

No, these taxes have been paid and are included in the prices quoted.


Are my goods covered by a Manufacturers Warranty?

Yes, provided the goods are returned to us and have not been tampered with, and also complies with the Manufacturers conditions.

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